At Express-Cart, customer satisfaction is our priority. If you're not entirely satisfied with your purchase, we’re here to help. Our return policy ensures a smooth process for returns, exchanges, or refunds.
Eligibility for Returns
To qualify for a return:
The item must be defective.
The return must be initiated within 2 days of receiving the product.
Proof of purchase (receipt or order confirmation) must be provided.
If you receive a damaged or defective product, contact us within 48 hours of delivery with photos of the damage, and we’ll resolve the issue promptly.
How to Initiate a Return
Contact our Customer Service team at info@express-cart.shop
Provide your order details and reason for return.
Ship the item to the address provided by our team.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
Refunds
Once we receive your return:
We’ll inspect the item and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 15 -20 business days to your original payment method.
Exchanges
We only replace items if they are defective, damaged, or sent in error. For exchanges, follow the same steps as returns.
Contact Us
For further assistance, please reach out:
Email: info@express-cart.shop
Call: +1 (812)380 7620